Contract Customer Support Specialist - Learning Platform

CeriFi, LLC; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

CeriFi, LLC is seeking a Contract Customer Service Representative to support learners and customers across our brands. You will handle account access, course navigation, orders, and technical questions with a customer-first mindset.

Work across multiple systems, including Salesforce Service Cloud, to document and resolve cases. This role rewards proactive problem-solving and clear communication in a fast-moving learning environment.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Strong verbal and written communication skills.
• Experience in customer-facing roles preferred.

Responsibilities

• Provide responsive support to customers via phone, email, chat, and case management.
• Assist with login, course access, LMS navigation, shipments, receipts, and basic troubleshooting.
• Document and resolve cases in Salesforce Service Cloud.
• Collaborate with teams to improve the customer experience.

Skills

Customer service

Communication

Multitasking

MS Office

Education

Bachelor's degree

Tools

Salesforce Service Cloud

CRM software

Microsoft Office

Job description

CeriFi, LLC is seeking a Contract Customer Service Representative to support learners and customers across our brands. You will handle account access, course navigation, orders, and technical questions with a customer-first mindset.

Work across multiple systems, including Salesforce Service Cloud, to document and resolve cases. This role rewards proactive problem-solving and clear communication in a fast-moving learning environment.