Lean Operations Manager — Lead Quality & CI

ALO; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

ALO in Memphis seeks an Operations Manager to lead an on-site operations team responsible for inbound, pick/pack, outbound shipments, and inventory control. You will drive safety, productivity, and quality while aligning with client SLA and site targets.

You will develop direct reports, manage shifts (including 2nd shift and weekends if needed), and champion continuous improvement through lean practices. Strong communication and coaching skills are essential.

Qualifications

• Bachelor’s degree strongly preferred; HS Degree or GED required.
• Experience with Lean, Six Sigma or similar process-improvement ideologies; Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience leading up to 100 associates.
• Experience creating productivity improvement through continuous improvement efforts.
• Execution focused.
• Performance oriented.
• Ability to be flexible.
• Strong communication skills.
• Good motivational skills.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
• Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.
• Perform all other duties assigned by supervisor or manager.

Skills

Strong communication skills

Motivational skills

Flexibility

Microsoft Excel proficiency

Intermediate math skills

Education

Bachelor’s degree strongly preferred

HS Degree or GED required

Six Sigma certification preferred

Tools

LEAN methodology

Six Sigma certification

Job description

ALO in Memphis seeks an Operations Manager to lead an on-site operations team responsible for inbound, pick/pack, outbound shipments, and inventory control. You will drive safety, productivity, and quality while aligning with client SLA and site targets.

You will develop direct reports, manage shifts (including 2nd shift and weekends if needed), and champion continuous improvement through lean practices. Strong communication and coaching skills are essential.