Lead Workplace Services Coordinator

ESFM® USA; Houston (TX); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Job summary

ESFM, a Compass Group IFM division, is seeking a Lead Workplace Services Coordinator in Houston. You will manage reception, mailroom operations, hospitality, and office services, ensuring an exceptional client and employee experience.

This hands-on lead role coordinates service requests, tracks maintenance, and oversees vendor activities. The position requires a full-time schedule (Mon-Fri, 6:30 am–3:30 pm) with a pay rate of $20–$21 per hour.

Qualifications

• High school diploma or GED required; college experience preferred.
• Experience in workplace services, facilities coordination, office operations, or customer service.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office 365 and basic technology tools.
• Ability to work independently and within a team environment.
• Prior mailroom or workplace services experience preferred.
• Ability to lift and move packages and office supplies up to 40 lbs.

Responsibilities

• Coordinate daily reception, mailroom, hospitality, and workplace service operations.
• Serve as the primary contact for workplace and facilities-related service requests.
• Track and follow up on maintenance requests, vendor services, and office support needs.
• Oversee mail processing, package distribution, shipping/receiving, and courier services.
• Coordinate conference room setups, meeting support, and visitor experiences.
• Monitor pantry, coffee stations, office supplies, and inventory replenishment.
• Maintain service logs, package records, and workplace service metrics.
• Communicate service updates and operational issues to leadership.
• Support cross-training efforts and provide backup coverage for workplace services.
• Perform hands-on operational duties to ensure seamless workplace support.

Skills

Workplace services

Facilities coordination

Office operations

Customer service

Communication

Organization

Problem-solving

Independent work

Teamwork

Mailroom experience

Heavy lifting

Education

High school diploma or GED

Tools

Microsoft Office 365

Job description

ESFM, a Compass Group IFM division, is seeking a Lead Workplace Services Coordinator in Houston. You will manage reception, mailroom operations, hospitality, and office services, ensuring an exceptional client and employee experience.

This hands-on lead role coordinates service requests, tracks maintenance, and oversees vendor activities. The position requires a full-time schedule (Mon-Fri, 6:30 am–3:30 pm) with a pay rate of $20–$21 per hour.