OFFICE ADMIN PERSONNEL (FULL TIME)

ESFM® USA; Houston (TX); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Job summary

ESFM USA in Houston seeks a Workplace Services Associate to support mailroom operations, reception, hospitality, facilities monitoring, and general office support. You will work with the Lead Workplace Services Coordinator and stay cross-trained across service areas to ensure timely, professional service.

The role requires mailroom or workplace services experience, strong MS Office skills, and a customer‑focused mindset.

Qualifications

• High school diploma or equivalent required.
• Prior mailroom, workplace services, or office support experience preferred.
• Proven customer service skills and a professional demeanor.
• Proficient in MS Office 365 and willing to learn new tech.

Responsibilities

• Sort, distribute, and process mail and packages.
• Support shipping, receiving, and carrier pickups.
• Maintain an organized mailroom and reception area.
• Greet visitors and provide front-of-house assistance.
• Ensure daily operational checklists and service records are complete.

Skills

Mailroom experience

Customer service

Hospitality mindset

MS Office

Proficient communication

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Job description

Job Details

• Location: 3737 Buffalo Speedway, Suite 10, Houston, TX 77098 Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, 9:30 am - 6:30 pm. More details upon interview.
• Requirement: Mailroom experience, hospitality skills, and MS Office product knowledge required.
• Perks: Free Parking!
• Pay Range: $19.00 per hour to $20.00 per hour

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

The Workplace Services Associate supports daily hands-on workplace services for the client, including mailroom operations, reception, hospitality, facilities monitoring, and general office support. This position works closely with the Lead Workplace Services Coordinator, remains cross-trained across service areas, and helps ensure requests are completed promptly and professionally.

Responsibilities

• Sort, distribute, and process incoming and outgoing mail.
• Receive, log, organize, and distribute packages and deliveries.
• Maintain package accountability and accurate delivery, pickup, and shipping records; report discrepancies promptly.
• Assist with shipping, receiving, and carrier pickups.
• Support postage equipment, courier coordination, and established mailroom handling procedures.
• Maintain an organized and professional mailroom and receiving area.
• Replenish pantry supplies, beverages, coffee stations, and common-area amenities.
• Coordinate replenishment needs with client-designated coffee and breakroom service providers rather than independently directing vendor services.
• Assist with conference room setups, meeting preparation, and hospitality services.
• Check meeting spaces for readiness and assist with approved catering deliveries, hospitality requests, and room resets.
• Provide reception coverage and assist employees and visitors as needed.
• Greet and direct visitors, support reception/kiosk and phone coverage where assigned, and maintain a professional front-of-house experience.
• Conduct routine workplace walkthroughs and report maintenance or facility concerns.
• Document and report facility, printer/copier, shredding, and first-aid supply needs; support authorized vendor visits and follow-up as directed.
• Assist with vendor arrivals, deliveries, and service coordination.
• Monitor office supply inventories and assist with replenishment.
• Complete daily operational checklists and service documentation.
• Maintain accurate service records and communicate outstanding requests and shift handoffs to the Lead Coordinator.
• Provide backup coverage for the lead coordinator and assist with other workplace service requests as needed.

Qualifications and Requirements

• High school diploma or equivalent (GED); college experience a plus
• Prior experience in workplace services, hospitality, or office support preferred
• Proven customer service-related experience
• Maintains a positive attitude in busy environments
• Proficient computer skills including MS Office 365 and willingness to learn new technology
• Follows all established processes and procedures
• Displays a client first mentality, and professionalism in appearance and demeanor
• Reliable attendance and punctuality
• Excellent communication skills, both written and verbal
• Ability to effectively work both individually and in a team environment
• Prove flexible when faced with deadlines and challenges
• Willingness to embrace and perform continuous training and professional educational programs
• Prior mailroom, and workplace services knowledge a plus
• Ability to safely lift and move packages and office supplies up to 40 pounds

Physical Requirements

• Ability to lift and transport packages and office supplies up to 40 pounds.
• Ability to stand, walk, kneel, stoop.

Associates At ESFM Are Offered Many Fantastic Benefits.

Full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed Remotely, click here

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

ESFM