SHIFT SUPERVISOR (FULL TIME)

ESFM® USA; Houston (TX); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Job summary

ESFM, a Compass Group IFM division, is seeking a Lead Workplace Services Coordinator in Houston. You will manage reception, mailroom operations, hospitality, and office services, ensuring an exceptional client and employee experience.

This hands-on lead role coordinates service requests, tracks maintenance, and oversees vendor activities. The position requires a full-time schedule (Mon-Fri, 6:30 am–3:30 pm) with a pay rate of $20–$21 per hour.

Qualifications

• High school diploma or GED required; college experience preferred.
• Experience in workplace services, facilities coordination, office operations, or customer service.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office 365 and basic technology tools.
• Ability to work independently and within a team environment.
• Prior mailroom or workplace services experience preferred.
• Ability to lift and move packages and office supplies up to 40 lbs.

Responsibilities

• Coordinate daily reception, mailroom, hospitality, and workplace service operations.
• Serve as the primary contact for workplace and facilities-related service requests.
• Track and follow up on maintenance requests, vendor services, and office support needs.
• Oversee mail processing, package distribution, shipping/receiving, and courier services.
• Coordinate conference room setups, meeting support, and visitor experiences.
• Monitor pantry, coffee stations, office supplies, and inventory replenishment.
• Maintain service logs, package records, and workplace service metrics.
• Communicate service updates and operational issues to leadership.
• Support cross-training efforts and provide backup coverage for workplace services.
• Perform hands-on operational duties to ensure seamless workplace support.

Skills

Workplace services

Facilities coordination

Office operations

Customer service

Communication

Organization

Problem-solving

Independent work

Teamwork

Mailroom experience

Heavy lifting

Education

High school diploma or GED

Tools

Microsoft Office 365

Job description

Job Details

• We have an opening for a full time LEAD WORKPLACE SERVICES COORDINATOR position.
• Location: 3737 Buffalo Speedway, Suite 10, Houston, TX 77098 Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, 6:30 am - 3:30 pm. More details upon interview.
• Requirement: Facilities experience preferred. MS Word product knowledge required.
• Pay Range: $20.00 per hour to $21.00 per hour

ESFM

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

The Lead Workplace Services Coordinator serves as the primary point of contact for workplace services, coordinating reception, mailroom operations, hospitality, facilities support, and office services. This hands‑on lead role ensures an exceptional client and employee experience by managing daily operations, service requests, vendor coordination, and workplace support activities.

Key Responsibilities

• Coordinate daily reception, mailroom, hospitality, and workplace service operations.
• Serve as the primary contact for workplace and facilities‑related service requests.
• Track and follow up on maintenance requests, vendor services, and office support needs.
• Oversee mail processing, package distribution, shipping/receiving, and courier services.
• Coordinate conference room setups, meeting support, and visitor experiences.
• Monitor pantry, coffee stations, office supplies, and inventory replenishment.
• Maintain service logs, package records, and workplace service metrics.
• Communicate service updates and operational issues to leadership.
• Support cross‑training efforts and provide backup coverage for workplace services.
• Perform hands‑on operational duties to ensure seamless workplace support.

Qualifications

• High school diploma or GED required; college experience preferred.
• Experience in workplace services, facilities coordination, office operations, or customer service.
• Strong communication, organization, and problem‑solving skills.
• Proficiency with Microsoft Office 365 and basic technology tools.
• Ability to work independently and within a team environment.
• Prior mailroom or workplace services experience preferred.
• Ability to lift and move packages and office supplies up to 40 lbs.

Benefits

• Perks: Free Parking!
• Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
• For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
• https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf
• About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

ESFM maintains a drug‑free workplace.

ESFM