EMPLOYEE SERVICES COORDINATOR

ESFM® USA; Austin (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

ESFM is seeking an Employee Services Coordinator in Austin, TX (or Taylor, TX), with responsibilities to manage day-to-day employee inquiries, issues, and work requests, acting as the first point of contact for employee assistance and coordinating with cross-functional teams.

Join a team delivering vendor coordination, breakroom services, decor, and wellness support, with a starting salary of $55,000–$60,000 and comprehensive benefits as listed.

Qualifications

• Four-year college degree preferred in Business Administration and or Facilities Management OR equivalent work experience.
• Education and Experience: Bachelor’s Degree in Facilities Management, Business OR have at least 2–3 years of facilities management experience, or equivalent combination of education and experience is preferred.
• Experience with computer-aided facility management systems is beneficial.

Responsibilities

• Review internal work order requests for Employee Services and funnel tasks to appropriate channels.
• Coordinate with vendors for supplies and with porters for replenishment throughout the facility.
• Oversee scheduling of vendor contracted services and seasonal décor with outside vendors.
• Coordinate Breakroom Services such as Cleaning, Appliance support/maintenance.
• Assist with employee wellness flower requests and plant maintenance related items.

Skills

Customer service focus

Communication

Collaboration

Problem solving

Multitasking

Adaptability

Education

Bachelor's degree in Facilities Management or Business

2–3 years facilities management experience

Tools

KNOX

EDM

Trac

Job description

ESFM

Position Title: EMPLOYEE SERVICES COORDINATOR

Location: Austin, TX

Salary: $55,000 - $60,000

Other Forms of Compensation: none

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The Employee Services Coordinator will support either Austin, TX or Taylor, TX locations, must be open to either location placement. The Employee Services Coordinator will manage the day-to-day inquiries, issues and work requests related to support the general building population. The Employee Services Coordinator will be the first contact for employee assistance on various requests and will collaborate with cross-functional teams, including team members from individual business units.

• Review internal work order requests for Employee Services requests needed to be addressed and funnel tasks to appropriate channels for completion.
• Coordinate with vendors with ordering supplies and working with porters to ensure replenishment of items throughout the facility.
• Anticipate, recommend, and manage vendor contract services
• Have oversight of scheduling seasonal and holiday décor with outside vendors.
• Refunds/Maintenance on vending machines, mother rooms etc.
• Coordinate Breakroom Services such as Cleaning, Appliance support/maintenance.
• Assist with employee wellness flower request and plant maintenance support related items.
• The roles & responsibilities are not limited and are subject to be changed with short notice.

Qualifications

Four-year college degree preferred in Business Administration and or Facilities Management OR equivalent work experience.

• Knowledge of the tech industry is preferred.
• Comfortable driving decisions in a fast-paced, open, collaborative environment.
• High degree of flexibility and the ability to communicate, collaborate, problem solve and multi-task independently. Ability to adapt to change when necessary.
• Strong customer service focus
• Experience of computer-aided facility management systems, KNOX, EDM and Trac.
• Ability to follow policies and procedures and safety standards.

Education and Experience: Bachelor’s Degree in Facilities Management, Business OR have at least 2~3 years of facilities management experience, or equivalent combination of education and experience is preferred

Associates At ESFM Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

ESFM

Brandy Wilson