Lead Wellness Advisor | Cannabis Retail Leader

SUNNYSIDE; Framingham (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Major medical

Dental and vision

401(K) match

Paid holidays & PTO

Bonuses

Job summary

The Lead Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products, and act as an ambassador of Cresco Labs’ mission to normalize and professionalize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best‑in‑class experience.

Lead Wellness Advisors assist in onboarding and training of new hires and uphold adherence to state and company rules

Qualifications

• High School Diploma or equivalent.
• 1–2 years’ experience in customer service; cannabis experience preferred.
• Flexibility to work opening, closing, weekends and holidays.
• Excellent customer service skills and ability to engage with customers.
• Ability to learn cannabinoids and how they interact with the human body.

Responsibilities

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation, and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Assist with onboarding and training Wellness Advisors, including ensuring day‑to‑day compliance with all company policies, procedures, state, and local laws.
• Escalate all employee relations issues in a timely manner to management.
• Perform ad‑hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.

Skills

Team leadership

Recruiting

Onboarding

Training

Employee relations

Coaching

Conflict resolution

Interviewing

Talent management

Customer service

Education

High School Diploma or equivalent

Tools

POS system

Job description

The Lead Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products, and act as an ambassador of Cresco Labs’ mission to normalize and professionalize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best‑in‑class experience.

Lead Wellness Advisors assist in onboarding and training of new hires and uphold adherence to state and company rules