Lead Wellness Advisor - Cannabis Retail

Cresco Labs; Leicester (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) match

Paid holidays

Stock options

Employee discount program

Job summary

Cresco Labs' Sunnyside is seeking a Lead Wellness Advisor to guide customers in selecting cannabis products, provide expert brand education, and uphold state compliance while representing our mission to normalize and professionalize cannabis.

You will train new hires, supervise a team of hourly associates, and help manage store operations, inventory, and cash handling. Flexibility to work weekends and holidays is essential in our seven-day operations.

Qualifications

• High School Diploma or equivalent.
• 1-2 years experience in customer service; cannabis experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Ability to learn and understand cannabinoids and how they interact with the human body.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Assist Wellness Advisors in customer consultations and handle standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Investigate cash, POS or product discrepancies and escalate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with state regulations.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store per SOPs.
• Assist in keeping the store organized and clean for customers and team.
• Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies and laws.
• Escalate employee relations issues to management.
• Perform ad-hoc store opening/closing procedures and inventory reports.
• Complete shift checklists.

Skills

Customer service

Flexibility

Excellent communication

Team leadership

Education

High School Diploma

Tools

POS system

Job description

Cresco Labs' Sunnyside is seeking a Lead Wellness Advisor to guide customers in selecting cannabis products, provide expert brand education, and uphold state compliance while representing our mission to normalize and professionalize cannabis.

You will train new hires, supervise a team of hourly associates, and help manage store operations, inventory, and cash handling. Flexibility to work weekends and holidays is essential in our seven-day operations.