Lead Cannabis Retail Wellness Advisor

Sunnyside*; Kentucky; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision insurance

Paid holidays & time off

Job summary

Sunnyside at Cresco Labs is hiring a Lead Wellness Advisor to guide customers in selecting cannabis products and to model compliant, high-quality service. You will train new hires, handle onboarding, and ensure adherence to state and company rules while leading a team of hourly staff.

You will manage customer consultations, educate on product differences, and apply selling techniques to grow baskets. Flexibility to work varied shifts, including weekends and holidays, is required.

Qualifications

• High School Diploma or equivalent.
• 1-2 years’ experience in customer service; cannabis experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information
• Ability to learn and understand cannabinoids and how they interact with the human body
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Responsibilities

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation, and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
• Escalate all employee relations issues in a timely manner to management.
• Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.
• Complete shift checklists

Skills

Customer service

Cannabinoids knowledge

Shift flexibility

Communication skills

Product knowledge

Lifting 50 lbs

Education

High School Diploma or equivalent

Job description

Sunnyside at Cresco Labs is hiring a Lead Wellness Advisor to guide customers in selecting cannabis products and to model compliant, high-quality service. You will train new hires, handle onboarding, and ensure adherence to state and company rules while leading a team of hourly staff.

You will manage customer consultations, educate on product differences, and apply selling techniques to grow baskets. Flexibility to work varied shifts, including weekends and holidays, is required.