Lead Wax Center as Assistant Manager — Growth Path

European Wax Center, Inc.; McMurray (PA); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

Ballast Wax is hiring an Assistant Manager in McMurray, PA to lead guest interactions, coach a small team, and drive sales with a clear path to growth. This role functions as the heartbeat of the floor, stepping in as leader-on-duty when needed and maintaining standards with a strong focus on guest care and operations.

You'll be responsible for coaching staff, promoting Wax Passes and services, and ensuring a cohesive, high-performing center. Evening and weekend availability is required.

Qualificações

• 2+ years in a guest-facing role in beauty, spa, retail, hospitality, or similar.
• Led or co-led a shift, trained a new hire, or handled escalations.
• Able to educate guests and services without hard selling.
• Comfortable coaching teammates and managing a shift.
• Available evenings and weekends with reliable transportation.

Responsabilidades

• Lead guest experience on the floor, coaching team to deliver consistent service.
• Educate guests on products and services; drive team KPIs and center goals.
• Onboard new team members and maintain a welcoming culture.
• Oversee opening/closing, POS transactions, inventory, and daily reporting.

Conhecimentos

Guest service

Leadership

Coaching

Upselling education

Team motivation

Shift supervision

Ferramentas

POS system

Descrição da oferta de emprego

Ballast Wax is hiring an Assistant Manager in McMurray, PA to lead guest interactions, coach a small team, and drive sales with a clear path to growth. This role functions as the heartbeat of the floor, stepping in as leader-on-duty when needed and maintaining standards with a strong focus on guest care and operations.

You'll be responsible for coaching staff, promoting Wax Passes and services, and ensuring a cohesive, high-performing center. Evening and weekend availability is required.