Spa & Retail Team Lead — Guest Experience & Growth

European Wax Center, Inc.; McMurray (PA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid Time Off

Bonuses

Job summary

Ballast Wax is hiring an Assistant Manager for our McMurray, PA location. You’ll lead from the floor, coach the team, own guest experience, drive sales, and serve as leader-on-duty when needed. This role offers a clear path to Center Manager and beyond, with a focus on guest care, product knowledge, and consistent service standards across shifts.

In-person, full-time, with competitive pay and bonuses. Join a growing franchisee in the beauty and wellness space, with opportunities to advance and

Qualifications

• You've led, even if not officially titled, and coached others.
• You excel at guest service and relationship building.
• You can educate guests on products and services.

Responsibilities

• Lead from the floor, coach the team, and own guest experience.
• Drive sales, promote promotions, and ensure KPI achievement.
• Open/close procedures, POS accuracy, and daily admin tasks.

Skills

Guest-facing leadership

Coaching & development

Sales & upsell

Customer service

Job description

Ballast Wax is hiring an Assistant Manager for our McMurray, PA location. You’ll lead from the floor, coach the team, own guest experience, drive sales, and serve as leader-on-duty when needed. This role offers a clear path to Center Manager and beyond, with a focus on guest care, product knowledge, and consistent service standards across shifts.

In-person, full-time, with competitive pay and bonuses. Join a growing franchisee in the beauty and wellness space, with opportunities to advance and