Lead Warehouse Operations & Quality Assurance (Mandarin)

SwiftX Inc.; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO days

Sick leave

Holidays

401K match up to 2%

Health insurance (50%)

Dental and vision

Job summary

SwiftX Inc. in Phoenix, AZ seeks a Warehouse Specialist to support daily operations, dispatch parcels, and assign tasks to DSPs while ensuring compliance with company standards.

You will monitor performance, drive continuous improvement, develop QA protocols, recruit DSPs, design training, and coordinate with internal teams and partners to maintain excellence in a fast-paced last-mile environment.

Qualifications

• Bachelor's degree or equivalent required; bilingual Mandarin is required.
• 0–11 years in last-mile or 3PL warehousing/logistics experience.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Assist daily operations including dispatch parcels and task assignment to DSPs, ensuring compliance with company standards.
• Monitor performance and drive continuous improvement.
• Develop and enforce quality assurance protocols.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Support fleet operations and task distribution.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.
• Perform additional tasks as directed by supervisors or managers.

Skills

Leadership

Analytical thinking

Decision making

Pressure tolerance

Mandarin (bilingual)

Education

Bachelor's degree

Job description

SwiftX Inc. in Phoenix, AZ seeks a Warehouse Specialist to support daily operations, dispatch parcels, and assign tasks to DSPs while ensuring compliance with company standards.

You will monitor performance, drive continuous improvement, develop QA protocols, recruit DSPs, design training, and coordinate with internal teams and partners to maintain excellence in a fast-paced last-mile environment.