Lead Warehouse Operations & DSP Supervisor

Swiftx Express; Louisville, Northern (KY, KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

PTO days

Sick leave

Holidays

401K matching

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Swiftx Express in Louisville, KY is seeking a Warehouse Supervisor/Specialist to lead DSP operations and ensure adherence to standards. The role requires bilingual Mandarin and a Bachelor’s degree or equivalent, with at least 1 year in last‑mile or 3PL warehousing experience.

You will supervise, train, and optimize processes in a fast‑paced environment. Responsibilities include QA protocol development, performance reviews, and coordinating with internal and external teams.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 1 year in last-mile or 3PL warehousing and logistics.
• Strong leadership, analytical, and decision‑making skills.

Responsibilities

• Supervise DSP operations to ensure company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee third-party warehouse activities for consistency and reliability.
• Coordinate local warehouse deliveries and pickups.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Bilingual Mandarin

Education

Bachelor's degree or equivalent

Job description

Swiftx Express in Louisville, KY is seeking a Warehouse Supervisor/Specialist to lead DSP operations and ensure adherence to standards. The role requires bilingual Mandarin and a Bachelor’s degree or equivalent, with at least 1 year in last‑mile or 3PL warehousing experience.

You will supervise, train, and optimize processes in a fast‑paced environment. Responsibilities include QA protocol development, performance reviews, and coordinating with internal and external teams.