Lead Veterinary Receptionist — Desk Leader with Growth

Orlando Vets- Eastwood; Orlando (FL); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits: medical, dental, vision

Paid time off and 401(k)

Professional development opportunities

Descripción de la vacante

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients. You will set the tone for visits and support a fast-paced front desk environment.

The role requires clear communication, a passion for animal care, and strong organizational skills to manage appointments, payments, and client inquiries while maintaining a calm, professional demeanor.

Formación

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsabilidades

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Conocimientos

Customer service

Front desk

Organizational skills

Multitasking

Professional demeanor

Descripción del empleo

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients. You will set the tone for visits and support a fast-paced front desk environment.

The role requires clear communication, a passion for animal care, and strong organizational skills to manage appointments, payments, and client inquiries while maintaining a calm, professional demeanor.