Veterinary Receptionist — Compassionate Front Desk Pro

Cota Coaching and Consulting; Sioux Falls (SD); On-site; USD 19,000 - 28,000; Full time

Job summary

Upleash Veterinary Hospital is seeking a proactive Veterinary Receptionist to be the welcoming face of the clinic and to orchestrate the flow of the lobby. You will manage client check-ins/outs, support the Hospital Manager with administrative tasks, and ensure a smooth front office operation while upholding elite veterinary care.

The role requires strong communication, empathy, and organizational skills, with experience in a medical or veterinary front office preferred.

Qualifications

• Excellent verbal and written communication with empathy and professional phone etiquette.
• Excellent interpersonal and customer service skills, able to stay calm in emotional or high-stress situations.
• Strong organizational skills and attention to detail, especially with finances and medical records.

Responsibilities

• Greet clients and be the primary face of the hospital.
• Manage the appointment calendar and optimize scheduling.
• Consult with doctor/technician when triage is needed and route appropriately.
• Assist Hospital Manager with daily administrative duties like filing and data entry.
• Process client payments and manage check-in/check-out.
• Communicate medical instructions and follow-up reminders to clients.

Skills

Empathy & communication

Customer service excellence

Organization

Multitasking

Phone etiquette

Tech savvy

Medical terminology (basic)

Education

High School diploma

Tools

Instinct PMS

Job description

Upleash Veterinary Hospital is seeking a proactive Veterinary Receptionist to be the welcoming face of the clinic and to orchestrate the flow of the lobby. You will manage client check-ins/outs, support the Hospital Manager with administrative tasks, and ensure a smooth front office operation while upholding elite veterinary care.

The role requires strong communication, empathy, and organizational skills, with experience in a medical or veterinary front office preferred.