Lead Veterinary Receptionist

Veterinary Practice Partners; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Orlando Vets Eastwood is seeking a full-time lead front-desk receptionist to be the first contact for our veterinary clients. You will thrive in a fast-paced setting, communicate clearly, and support animal care with a friendly, professional demeanor.

The role includes greeting clients, processing appointments and payments, answering calls, and coordinating reminders. A benefits package and PTO are provided.

Qualifications

• Experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and pets, complete sign-in, and escort to exam rooms.
• Process payments and schedule future appointments.
• Answer calls for appointments, inquiries, meds, and reminders.
• Understand vaccination protocols and veterinary terminology.
• Maintain cleanliness and a positive client experience.

Skills

Customer service

Multitasking

Organizational skills

Tools

Payment processing

Job description

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $18.00-$21.00 per hour dependent on skills and experience

Schedule: Monday- Friday 8AM-5:30PM, every other Saturday 8AM-2PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Orlando Vets Eastwood

While our animal hospital in Eastwood Animal Hospital came under new management in 2019, the level of medicine and service we provide hasn’t changed. We remain a patient and client-centered practice in Orlando where every visitor receives compassionate, personal treatment. Our Veterinarian team is focused on providing outstanding care, customized health plans, and ongoing support to you and your four-legged family members. We want you to understand your pet’s needs fully and feel confident in our ability to help.

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