Lead Veterinary Receptionist — Client & Pet Care

Vetpracticepartners; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and loves animal care.

You’ll greet clients and their pets, handle check-in, payments, and scheduling, answer calls, and support a clean, welcoming reception area.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Veterinary receptionist

Medical office assistant

Organizational skills

Calm demeanor

Job description

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and loves animal care.

You’ll greet clients and their pets, handle check-in, payments, and scheduling, answer calls, and support a clean, welcoming reception area.