Lead Veterinary Care Coordinator

PetVet Care Centers; Douglasville (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by nat'l

Job summary

PetVet Care Centers' Douglasville Veterinary Hospital is seeking a Care Coordinator Supervisor to oversee client greetings, phone handling, and payment processing in a fast-paced animal hospital setting.

The role supervises care coordinators, supports staffing, and serves as a back-up care coordinator when needed, contributing to a compassionate, efficient patient experience at our Georgia facility.

Qualifications

• Applicants must be 18 years of age or older.
• 5+ years of Care Coordinator/Customer Service experience is required.

Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance.
• Schedule care coordinators according to staffing needs and serve as a care coordinator when needed.
• Receive client concerns and escalate issues to Hospital Manager.
• Maintain scheduling information and changes for specialists.
• Handle daily cash and balance drawer; process refunds and credits.

Skills

Care Coordination

Customer Service

ezyVet (preferred)

Tools

ezyVet

Job description

PetVet Care Centers' Douglasville Veterinary Hospital is seeking a Care Coordinator Supervisor to oversee client greetings, phone handling, and payment processing in a fast-paced animal hospital setting.

The role supervises care coordinators, supports staffing, and serves as a back-up care coordinator when needed, contributing to a compassionate, efficient patient experience at our Georgia facility.