Care Coordinator Supervisor

PetVet Care Centers; Douglasville (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Parental Leave

401(k)

Pet Discounts

Wellbeing support

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers' Douglasville Veterinary Hospital is seeking a Care Coordinator Supervisor to lead the care coordination team and ensure friendly, efficient client greetings. The role supervises care coordinators, schedules staff, and handles client concerns in line with hospital policies.

Based in Douglasville, GA, this full-time position offers competitive benefits, professional development, and a collaborative culture of care that supports pets, clients, and staff.

Qualifications

• 5+ years of care coordination/customer service experience required.
• Experience supervising a team or shift leadership helpful.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise care coordinators, including hiring, evaluating, and enforcing policies.
• Schedule staff and serve as care coordinator when needed.
• Manage client complaints and escalate to Hospital Manager.
• Maintain scheduling information and changes for specialists?
• Handle cash, refunds, and payment processes per location.
• Process payment plans and end-of-month reports.
• Back-up to Hospital Manager for maintenance issues.
• Other duties as assigned by Manager.

Skills

Care coordination

Customer service

Supervisory experience

Communication

Tools

ezyVet

Job description

PetVet Care Centers' Douglasville Veterinary Hospital is currently seeking a Care Coordinator Supervisor to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator Supervisorwho works ensures that clients that come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.

Douglasville Veterinary Hospital in Douglasville, Georgia, is a full-service pet hospital offering comprehensive medical care, from routine wellness to advanced diagnostics and dental services. With a strong reputation for high-quality, compassionate care, the team is dedicated to treating every pet like family.

Key Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• 5+ years of Care Coordinator/Customer Service experience is required

Preferred Skills (Nice to Have)

• Preferably fluent with ezyVet practice management system

Schedule

• Full-Time, Monday-Friday from 7:30am-6:00pm and Saturday from 8:00am-12:00pm in a scheduled rotation

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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