Veterinary Care Coordinator Supervisor — Leadership & Growth

PetVet Care Centers; Douglasville (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Parental Leave

401(k)

Pet Discounts

Wellbeing support

CE stipends

Grant Circle

Local hospital culture

Job summary

PetVet Care Centers' Douglasville Veterinary Hospital is seeking a Care Coordinator Supervisor to lead the care coordination team and ensure friendly, efficient client greetings. The role supervises care coordinators, schedules staff, and handles client concerns in line with hospital policies.

Based in Douglasville, GA, this full-time position offers competitive benefits, professional development, and a collaborative culture of care that supports pets, clients, and staff.

Qualifications

• 5+ years of care coordination/customer service experience required.
• Experience supervising a team or shift leadership helpful.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise care coordinators, including hiring, evaluating, and enforcing policies.
• Schedule staff and serve as care coordinator when needed.
• Manage client complaints and escalate to Hospital Manager.
• Maintain scheduling information and changes for specialists?
• Handle cash, refunds, and payment processes per location.
• Process payment plans and end-of-month reports.
• Back-up to Hospital Manager for maintenance issues.
• Other duties as assigned by Manager.

Skills

Care coordination

Customer service

Supervisory experience

Communication

Tools

ezyVet

Job description

PetVet Care Centers' Douglasville Veterinary Hospital is seeking a Care Coordinator Supervisor to lead the care coordination team and ensure friendly, efficient client greetings. The role supervises care coordinators, schedules staff, and handles client concerns in line with hospital policies.

Based in Douglasville, GA, this full-time position offers competitive benefits, professional development, and a collaborative culture of care that supports pets, clients, and staff.