Lead Dispatcher: Drive On-Time Transit Operations

Transdev; Lansing (MI); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation

Sick leave

Holidays

401(k)

Medical

Dental

Vision

Life Insurance

Short-term Disability

Long-term Disability

Job summary

Transdev in Lansing, Michigan is seeking a Lead Dispatcher to oversee road service and trip performance, ensuring routes run smoothly and operators receive timely instructions.

We seek customer service‑oriented professionals dedicated to safety, with supervisory duties and weekend/evening coverage. Starting hourly rate ranges from $20 to $23.50, plus a comprehensive benefits package and opportunities for career growth.

Qualifications

• High school diploma or GED or equivalent.
• 2–3 years transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible schedules.
• Subject to DOT drug testing as applicable.

Responsibilities

• Oversee road service and trip performance measures (route start times, on-time performance, incidents).
• Respond to customer questions about no-shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations and escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and communication tools.
• Support the Dispatch Supervisor in training new employees.

Skills

Communication

Interpersonal skills

Customer service

Flexibility

Safety minded

Shift work

Education

High school diploma or GED

Job description

Transdev in Lansing, Michigan is seeking a Lead Dispatcher to oversee road service and trip performance, ensuring routes run smoothly and operators receive timely instructions.

We seek customer service‑oriented professionals dedicated to safety, with supervisory duties and weekend/evening coverage. Starting hourly rate ranges from $20 to $23.50, plus a comprehensive benefits package and opportunities for career growth.