Lead Dispatcher

Transdev; Lansing (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation

Sick leave

Holidays

401(k)

Medical

Dental

Vision

Life Insurance

Short-term Disability

Long-term Disability

Job summary

Transdev in Lansing, Michigan is seeking a Lead Dispatcher to oversee road service and trip performance, ensuring routes run smoothly and operators receive timely instructions.

We seek customer service‑oriented professionals dedicated to safety, with supervisory duties and weekend/evening coverage. Starting hourly rate ranges from $20 to $23.50, plus a comprehensive benefits package and opportunities for career growth.

Qualifications

• High school diploma or GED or equivalent.
• 2–3 years transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible schedules.
• Subject to DOT drug testing as applicable.

Responsibilities

• Oversee road service and trip performance measures (route start times, on-time performance, incidents).
• Respond to customer questions about no-shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations and escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and communication tools.
• Support the Dispatch Supervisor in training new employees.

Skills

Communication

Interpersonal skills

Customer service

Flexibility

Safety minded

Shift work

Education

High school diploma or GED

Job description

Lead Dispatcher

Transdev in Lansing, Michigan is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• Starting hourly rate of $20 - $23.50

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Support the Dispatch Supervisor in training new employees.
• Other duties as required.

Qualifications :

• High school diploma or GED equivalent
• Minimum of 2-3 years of transit supervisory experience preferred.
• Excellent communication & interpersonal skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements :

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

If you have any questions, please contact Marcus White, Human Resources Manager at 517-331-8338.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their