Lead Title Change & Resale Specialist

Westgate Resorts; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) with Company Match

Daily Pay

Scholarship Program

Job summary

Westgate Resorts seeks a Lead Name Change/Resale Processor to supervise the Name Change team and manage owner requests related to title transfers, name changes, and resale documentation. The role involves handling a high volume of calls, coordinating with owners, courts, attorneys, and trustees, and ensuring accurate processing.

The ideal candidate will be organized, detail-oriented, and experienced in customer service, title documentation, or ownership services, with strong leadership and

Qualifications

• Experience in customer service and supervision is preferred.
• Knowledge of public records for title searches is a plus.
• Experience with title transfers, deeds, and mortgage servicing a plus.

Responsibilities

• Lead and supervise the Name Change team with day-to-day direction and coaching.
• Handle high volume inbound/outbound owner calls and correspondence.
• Process owner requests involving title transfers and resale documentation.
• Research public records to assist with title-related requests.
• Draft professional responses to owners, attorneys, and trustees.
• Communicate documentation requirements and procedural steps to owners.
• Maintain cases and ensure timely resolution within 24 hours.
• Track correspondence and maintain accurate records of name changes and title matters.
• Identify workflow gaps and implement process improvements.

Skills

Customer Service

Team Leadership

Public Records Research

Title Services

Detail Oriented

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Westgate Resorts seeks a Lead Name Change/Resale Processor to supervise the Name Change team and manage owner requests related to title transfers, name changes, and resale documentation. The role involves handling a high volume of calls, coordinating with owners, courts, attorneys, and trustees, and ensuring accurate processing.

The ideal candidate will be organized, detail-oriented, and experienced in customer service, title documentation, or ownership services, with strong leadership and