Lead Ticket Office Representative Shark Reef - Mandalay Bay

MGM Resorts International; Las Vegas (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off shift

Wellness incentive programs

Discounts with company partners

Job summary

MGM Resorts International in Las Vegas is seeking a Lead Ticketing Representative to manage box office operations, sell tickets for shows, events, and attractions, and deliver outstanding guest service.

The role requires 2+ years in customer service with cash handling, weekend/holiday shifts, and the ability to train staff and operate multiple ticketing systems.

Qualifications

• 2+ years of prior relevant experience with customer service and cash handling.
• Experience with ticketing is preferred.
• Work varied shifts, including weekends and holidays.
• Must be 18 years of age or older.

Responsibilities

• Oversee the box office staff when the Director and Manager are not available.
• Open and close the Box Office when necessary.
• Train new employees on the ticketing process and procedures.
• Assist front-line staff with guest issues within the scope of authority.
• Oversee satellite box office and send out ticket reports when necessary.
• Sell tickets and process orders with prompt, courteous service.

Skills

Customer service

Cash handling

Ticketing

Shift work

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

It is primary responsibility of the Lead Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

THE STARTING RATE: $18.40

The Day-to-day

• Oversee the box office staff when the Director and Manager are not available
• Open and Close the Box Office when necessary
• Train new employees on the ticketing process and procedures
• Assist front line staff with guest issues within the scope of authority
• Oversee satellite box office and send out ticket reports when necessary
• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests. Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

The Ideal Candidate

• 2+ Years of prior relevant experience with customer service and cash handling
• Experience with ticketing is preferred
• Work varied shifts, to include weekends and holidays
• Must be 18 years of age or older

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community