Rep Ticket Office - MGM Grand

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health protection

Volunteer opportunities

Professional development

Job summary

MGM Resorts International in Las Vegas is seeking a Ticketing Representative to handle ticket sales for shows, events, exhibits, and attractions across properties, delivering friendly guest service and accurate transactions.

You will verify tickets, answer guest inquiries with detailed facility information, and resolve issues within your authority while balancing a cash drawer and utilizing several ticketing systems. Weekend and holiday shifts are required.

Qualifications

• 18 years of age or older
• High School Diploma or GED preferred
• 6+ months of customer service and cash handling experience preferred

Responsibilities

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

Skills

Customer service experience

Cash handling

Ticketing experience

Weekend/holiday shifts

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

THE STARTING RATE:

$16.00 Per Hour

THE DAY-TO-DAY:

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• High School Diploma or GED Preferred
• 6+ Months of Prior Relevant Experience in Customer service and cash handling Preferred
• Work varied shifts, to include weekends and holidays Required
• Ticketing experience Preferred
• Experience working in a similar resort setting Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community