Rep Ticket Office - MGM Grand

MGM Resorts; Nevada (IA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage, retail and ent

Free meals in employee dining room

Free parking

Health & income protection

Job summary

MGM Resorts International in Las Vegas, Nevada, seeks a Ticketing Representative to sell tickets for shows, events, exhibits, and attractions across all properties, delivering exceptional guest service, accurate cash handling, and complete ticket transactions with prompt, courteous service.

The ideal candidate is 18+, with a HS diploma or GED, at least 6 months in customer service and cash handling, and availability to work weekends and holidays; prior ticketing experience is a plus and

Qualifications

• Ticketing experience preferred.
• 6+ months of customer service and cash handling experience.
• Must be 18 years of age or older.
• Weekend/holiday availability required.

Responsibilities

• Sell tickets and process orders for shows, events, exhibits, and attractions.
• Verify tickets prior to entry into events.
• Answer guest questions with information about facilities and services.
• Balance cash drawer and handle multiple tender types.
• Operate ticketing systems accurately.
• Answer multi-line phones with proper etiquette.

Skills

Customer service

Cash handling

Ticketing experience

Guest service

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

THE JOB:

It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

THE STARTING RATE:

$16.00 Per Hour

THE DAY-TO-DAY:

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests


• Perform ticket verification prior to entry into exhibit and events


• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services


• Resolve guest complaints within the scope of authority


• Utilize and balance a cash drawer and ticket sales with various tender types


• Interpret and operate numerous computer and ticketing systems with accuracy


• Answer multi-line telephones using proper etiquette

THE IDEAL CANDIDATE:

• Must be 18 years of age or older


• High School Diploma or GED Preferred


• 6+ Months of Prior Relevant Experience in Customer service and cash handling Preferred


• Work varied shifts, to include weekends and holidays Required


• Ticketing experience Preferred


• Experience working in a similar resort setting Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally


• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more


• Free meals in our employee dining room


• Free parking on and off shift


• Health & Income Protection benefits (for eligible employees)


• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11975