Ticket Office Supervisor - Luxor

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining benefits

Free parking

Job summary

MGM Resorts International in Las Vegas is seeking a Ticket Office Supervisor to manage show information and the ticketing system, ensuring a smooth guest experience from arrival to departure.

You will support the Manager, handle guest inquiries, oversee show/tour data in the ticketing system, and mentor hourly staff to uphold service standards. This full-time role requires leadership and strong customer service across varied shifts, including weekends.

Qualifications

• High School Diploma or GED required.
• Minimum 2+ years in ticket office or cash handling.
• Customer service experience preferred.

Responsibilities

• Support the Manager in maintaining shows inventory and ticketing data.
• Answer guest questions with knowledge of property amenities and local area.
• Maintain show information and update ticketing system for tours and events.
• Develop procedures and promotions to drive guest patronage.
• Generate daily event reports for leadership.
• Supervise hourly staff and mentor employees toward standards.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Tools

Ticketing system

Job description

## Ticket Office Supervisor - LuxorApply: Property - Luxor: Full time: Posted Today: 279357Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing system. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. **THE STARTING RATE:** $20.00 USD Hourly **THE DAY-TO-DAY:*** Support the Manager in maintaining all shows or events inventory* Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area* Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales* Develop new and analyze existing procedures and special promotions that will improve guest patronage* Generate daily reports on all events for senior leadership, management and promoters* Manage the guest queue system assembling or disassembling queues and stanchions as needed* Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment* Develop and mentor hourly employees to ensure departmental standards and goals are understood and met* Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft**THE IDEAL CANDIDATE:*** High School Diploma or GED* 2+ Years of Prior Relevant Experience with ticket office or cashing experiences* 2+ Years of Prior Relevant Experience in Customer service experience Preferred* 2+ Years of Prior Relevant Experience in Leading/supervising or managing employees Preferred* Work varied shifts, to include weekends and holidays**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community