Guest Services Representative - Mandalay Bay

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Wellness incentive programs

Employee dining discounts

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development opportunities

Job summary

MGM Resorts International is seeking a Guest Services Representative at Mandalay Bay to be the first and lasting impression for guests. You will manage check-ins and check-outs with a warm, professional approach and assist with special requests to create memorable stays.

Ideal candidates have customer-facing experience, basic cash handling, and can work varied shifts including weekends. The role offers part-time hours and access to employee perks and discounts.

Qualifications

• Face-to-face guest service or call center experience with cash handling preferred.
• Must be 18 years of age or older.
• Work varied shifts, including weekends and holidays.

Responsibilities

• Deliver a seamless and professional experience managing check-ins/check-outs, including early/late arrivals and walk-ins.
• Enhance guest experience by offering upgraded accommodations when available and promoting MGM Rewards enrollment.
• Collaborate with Housekeeping and other departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted; handle cash and credit transactions and balance cash handling procedures.
• Control and issue keys while maintaining security, privacy, and a hassle-free guest experience.

Skills

Face-to-face guest service

Cash handling

Customer interactions

Education

High School Diploma or GED

Job description

## Guest Services Representative - Mandalay BayApply: Property - Mandalay Bay: Part time: Posted Today: 280021Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**As a Guest Services Representative at Mandalay Bay, you’ll be the first impression and the lasting memory. With your warm personality and commitment to smooth check-ins and quick problem-solving, you’ll help create the kind of stay guests rave about. If you’re all about making people feel welcome and turning challenges into great experiences, this is your moment to shine.**THE STARTING RATE:** $19.00/hourly **THE DAY-TO-DAY:*** Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs* Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests* Partner with Housekeeping and other related departments to meet guest expectations and special requests* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures* Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish**THE IDEAL CANDIDATE:*** Face-to-face guest service or call center experience with cash handling is preferred* High School Diploma or GED required* Must be 18 years of age or older required* Work varied shifts, to include weekends and holidays required **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community