Casino Cage Cashier Representative - Mandalay Bay

MGM Resorts; Nevada (IA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health & income protection

Professional development

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Casino Cashier Representative to handle guest monetary transactions and deliver exceptional service. You will promote MGM Rewards, process deposits/withdrawals, and uphold regulatory policies for a seamless gaming experience.

The role emphasizes accuracy, security of assets, and guest education on rewards programs, with a starting rate of $17.50 per hour plus tips.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• 1+ years of prior relevant experience preferred.

Responsibilities

• Process accurate monetary transactions for guests and internal departments including marker payments, deposits, withdrawals, and chip bank duties.
• Ensure security of cash, chips and tokens throughout the shift.
• Promote and drive MGM Rewards and related programs with guests.
• Issue FREEPLAY and adjust tier credits per policy and procedures.
• Escalate guest issues and respond to inquiries about the property and local area.
• Follow AML/suspicious activity policy and report unusual events.
• Balance banks at end of shift and complete required reports per Title 31.

Skills

Customer service

Cash handling

Attention to detail

Team player

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Casino Cashier Representative, you'll be responsible for processing accurate monetary transactions for guests and internal departments while delivering exceptional guest service. You'll play a key role in promoting the MGM Rewards program and ensuring every interaction is handled with efficiency and professionalism. In this role, you'll uphold all regulatory requirements and company policies, contributing to a seamless and trustworthy gaming experience.

THE STARTING RATE:

$17.50 plus tips

THE DAY-TO-DAY:

• Assists guests with transactions in line with Casino credit policies, and within specified guidelines, including marker payments, deposits, withdrawals, and chip bank duties such as Fills and Credits to the Pit and Cage
• Ensures the security of company assets throughout the shift, including cash, chips, and tokens
• Promote, educate and drive guest enrollment into MGM Rewards program, My Vegas rewards program, and MGM Rewards Mastercard program
• Issue FREEPLAY, complimentary play coupons and adjust tier credits to guests upon request in accordance with outlined company policies and procedures
• Escalates guest complaints to the Casino Cage Shift Supervisor and responds effectively to guest inquiries related to the property and the local area
• Understands Company AML/Suspicious activity policy and notifies Supervisor of all unusual events, circumstances, missing items, or alleged theft as well as principles of responsible gaming and ensure consistent promotion of Game Sense to all guests
• Balances all appropriate banks within the Cage with supervision at the end of the shift in accordance with departmental variance policy and completes all reports or forms accurately in compliance with Title 31

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma, or GED
• 1+ years of prior relevant experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shiftHealth & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community