Lead Teller & Vault Supervisor

Bankfirst Financial Services; Columbus (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

BankFirst Financial Services in Columbus, MS seeks a Head Teller to supervise teller staff and manage the vault, ensuring accuracy and security in daily operations.

You will lead by example in sales and customer service, train staff on policies, handle customer inquiries by phone and email, and support branch management with performance reviews and daily reporting. Strong interpersonal skills required.

Qualifications

• Outstanding interpersonal and communications skills.
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
• College degree preferred, but not required.

Responsibilities

• Supervise teller staff on a daily basis.
• Manage vault operations.
• Monitor teller performance for sales and customer service.
• Verify accuracy and quality of work.
• Respond to emails and reports timely.
• Train tellers on products and policies.
• Assist with annual employee reviews.
• Drive sales through consultative selling and cross-selling.
• Address customer questions via phone or email.
• Contribute to other retail duties as needed.

Skills

Interpersonal skills

Customer service

Teller functions knowledge

Money handling

Time management

Organization

PC proficiency

Professional communication

Multi-tasking

Education

College degree preferred

Job description

BankFirst Financial Services in Columbus, MS seeks a Head Teller to supervise teller staff and manage the vault, ensuring accuracy and security in daily operations.

You will lead by example in sales and customer service, train staff on policies, handle customer inquiries by phone and email, and support branch management with performance reviews and daily reporting. Strong interpersonal skills required.