Lead Teller & Vault Operations Supervisor

Family Security Credit Union; Muscle Shoals (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Family Security Credit Union is seeking a Head Teller to oversee daily teller activities, greet members, process deposits and withdrawals, balance cash drawers, and supervise vault operations. You will direct staff and coordinate resources to meet member demand while maintaining security and accuracy.

You will ensure staff are knowledgeable about credit union products, policies, and procedures, cross-sell services, handle loan payments, and support training to maintain high service standards.

Qualifications

• One year of cashier or teller experience within the past five years.
• Cash drawer balancing experience.
• Must be 18 years of age or older.
• Basic PC knowledge with Microsoft Office skills.

Responsibilities

• Greet and serve members with courteous, accurate transactions.
• Receive deposits, verify endorsements, cash checks, and process withdrawals.
• Process mail and postings; prepare items for branch shipment.
• Maintain knowledge of products, services, policies, and robbery procedures.
• Promote and cross-sell credit union products and services.
• Balance cash drawer and research discrepancies with Branch Manager.
• Oversee teller station supplies and vault activities.

Skills

Cash handling

Customer service

Cash drawer balancing

Team supervision

Policy knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Family Security Credit Union is seeking a Head Teller to oversee daily teller activities, greet members, process deposits and withdrawals, balance cash drawers, and supervise vault operations. You will direct staff and coordinate resources to meet member demand while maintaining security and accuracy.

You will ensure staff are knowledgeable about credit union products, policies, and procedures, cross-sell services, handle loan payments, and support training to maintain high service standards.