Head Teller

Bankfirst Financial Services; Columbus (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

BankFirst Financial Services in Columbus, MS seeks a Head Teller to supervise teller staff and manage the vault, ensuring accuracy and security in daily operations.

You will lead by example in sales and customer service, train staff on policies, handle customer inquiries by phone and email, and support branch management with performance reviews and daily reporting. Strong interpersonal skills required.

Qualifications

• Outstanding interpersonal and communications skills.
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
• College degree preferred, but not required.

Responsibilities

• Supervise teller staff on a daily basis.
• Manage vault operations.
• Monitor teller performance for sales and customer service.
• Verify accuracy and quality of work.
• Respond to emails and reports timely.
• Train tellers on products and policies.
• Assist with annual employee reviews.
• Drive sales through consultative selling and cross-selling.
• Address customer questions via phone or email.
• Contribute to other retail duties as needed.

Skills

Interpersonal skills

Customer service

Teller functions knowledge

Money handling

Time management

Organization

PC proficiency

Professional communication

Multi-tasking

Education

College degree preferred

Job description

Full-time Regular Mgr/Lead/Supvsr Columbus, MS, US

Head Teller

BASIC PURPOSE OF POSITION:

To supervise teller staff and manage vault in the branch.

DUTIES OF POSITION:

Responsible for daily supervision of teller staff.

Monitoring teller staff’s daily performance for sales and customer service.

Verify accuracy, quality and quantity of work of teller staff.

Responsible for vault.

Respond to emails and reports appropriately and in a timely fashion.

Train teller staff on all products and policies and procedures.

Assist local branch management with annual employee reviews.

Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.

Address questions from customers via phone, email, etc.

Assist with other retail departmental duties, as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

College degree preferred, but not required

Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience

Outstanding interpersonal and communications skills

Personal characteristics:

• Sound judgment.
• Attentive to detail
• Strong time-management and organization skills
• Proficient PC and technical skills necessary to perform related job duties
• Ability to interact professionally with customers and other team members
• Ability to successfully multi-task

BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity