Lead Teller & Team Leader

Trustco Bank; Melbourne (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan with employer 1

Paid time off + 11 holidays

Tuition reimbursement

Training and professional development

Loan product discounts

Job summary

Trustco Bank in Melbourne, FL is seeking a Head Teller to lead daily teller operations, ensuring accuracy and exceptional customer service while upholding security and privacy policies.

The role supervises tellers, balances cash, processes deposits and withdrawals, and generates reports, with hours aligned to branch operations. A background in supervision and strong communication is preferred, along with reliable transportation.

Qualifications

• High school diploma or equivalent required.
• Supervisory experience preferred.
• Strong customer service and cash handling experience expected.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.

Responsibilities

• Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
• Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model.
• Transaction Handling: Process a variety of customer transactions - deposits, withdrawals, loan payments, check cashing with precision. Handle verification, money orders, bank checks, and receipts efficiently.
• Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

Skills

Leadership

Cash handling

Customer service

Verbal communication

Team collaboration

English fluent

Transportation

Organizational skills

Training willingness

Physical endurance

Education

High school diploma or equivalent

Job description

Trustco Bank in Melbourne, FL is seeking a Head Teller to lead daily teller operations, ensuring accuracy and exceptional customer service while upholding security and privacy policies.

The role supervises tellers, balances cash, processes deposits and withdrawals, and generates reports, with hours aligned to branch operations. A background in supervision and strong communication is preferred, along with reliable transportation.