Branch Leader: Elevate Service & Growth

Trustco Bank; Melbourne (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Trustco Bank in Melbourne, FL seeks an Assistant Branch Manager to support the Branch Manager, supervise staff, and ensure smooth daily operations while delivering excellent customer service.

You will lead the Head Teller and Teller teams, drive branch growth, uphold compliance, and deliver tailored banking solutions to clients. This role offers professional development within a trusted community-focused institution.

Qualifications

• High School Diploma or equivalent.
• Proven supervisory and leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized and adept at managing multiple priorities.
• Team-oriented with the ability to thrive in collaborative environments.
• Ability to lift 10–20 lbs., stand for extended periods.
• Preferred: banking or financial services experience.
• Familiarity with residential mortgages, IRA services, and personal banking products.

Responsibilities

• Operational Leadership: Step into the Branch Manager’s shoes during their absence, manage staff, and maintain smooth day-to-day operations.
• Team Supervision: Oversee Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
• Customer Engagement: Connect with clients and prospects, resolve issues efficiently, and ensure satisfaction.
• Compliance & Accuracy: Review and approve transactions while maintaining policies.
• Performance & Standards: Meet and exceed branch metrics with focus on controls and regulatory compliance.
• Professional Development: Enhance banking acumen and sales techniques through ongoing training.

Skills

Supervisory Experience

Leadership

English Fluency

Time Management

Transportation Access

Organizational Skills

Teamwork

Physical Stamina

Education

High School Diploma or equivalent

Job description

Trustco Bank in Melbourne, FL seeks an Assistant Branch Manager to support the Branch Manager, supervise staff, and ensure smooth daily operations while delivering excellent customer service.

You will lead the Head Teller and Teller teams, drive branch growth, uphold compliance, and deliver tailored banking solutions to clients. This role offers professional development within a trusted community-focused institution.