Lead Teller & Team Coach — Customer Service

Bank of Bird-in-Hand; Honey Brook (Chester County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Retirement Plan

Life Insurance

STD/LTD

HSA & FSA

Paid Time Off

Volunteer Time Off

Birthday PTO

Paid Holidays

Company Events

Job summary

Bank of Bird-in-Hand in Honey Brook, PA, is seeking a Head Teller to oversee daily teller operations and foster a high-performing, service-oriented team. The Head Teller will coach staff, manage branch reporting, and promote banking services with a focus on accuracy and customer satisfaction.

The role requires at least 2+ years of banking experience and a high school diploma, with preferred prior leadership within banking.

Qualifications

• Minimum 2+ years of banking experience.
• High school diploma or equivalent required.
• Prior leadership experience in banking is preferred.

Responsibilities

• Overseeing tellers and their transactions at the branch
• Coaching, developing, and educating team members
• Handling branch reporting on a daily, monthly, and yearly basis
• Promoting the bank’s services and providing outstanding customer service
• Maintaining vault cash and coin while ensuring cash limits are not exceeded
• Acting as a source of knowledge of banking policies and procedures
• Collaborating with various departments within the organization

Skills

Leadership experience

Customer service

Education

High school diploma

Job description

Bank of Bird-in-Hand in Honey Brook, PA, is seeking a Head Teller to oversee daily teller operations and foster a high-performing, service-oriented team. The Head Teller will coach staff, manage branch reporting, and promote banking services with a focus on accuracy and customer satisfaction.

The role requires at least 2+ years of banking experience and a high school diploma, with preferred prior leadership within banking.