Lead Teller I: Service & Training Leader

QNB Bank; Pennsburg (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Job summary

QNB Bank in Pennsburg, PA seeks a Head Teller I to lead the teller team and ensure outstanding customer service. You will supervise daily operations, train staff, and support branch goals with cross-selling and accurate cash handling.

You will open/close the branch, oversee cash limits, and ensure compliance with policies while coaching tellers to deliver quality service across banking products.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Experience leading a teller team and handling cash operations.
• Knowledge of bank products, policies, and compliance.
• Ability to train and coach staff on service standards.

Responsibilities

• Lead teller staff to provide outstanding customer service.
• Supervise daily teller operations and cash handling.
• Train and develop tellers on products and procedures.
• Open, close, and service deposit products and loans as needed.
• Ensure branch cash needs and vault/TCR balances are accurate.
• Ensure compliance with security policies and government regulations.
• Support branch leadership and participate in workshops or meetings.

Skills

Customer service

Leadership

Cash handling

Sales

Training

Education

High school diploma

Tools

Teller cash recycler

ATM settlements

Vault procedures

Job description

QNB Bank in Pennsburg, PA seeks a Head Teller I to lead the teller team and ensure outstanding customer service. You will supervise daily operations, train staff, and support branch goals with cross-selling and accurate cash handling.

You will open/close the branch, oversee cash limits, and ensure compliance with policies while coaching tellers to deliver quality service across banking products.