Lead Teller: Customer Care, Vault Leadership & Team Coach

Forcht Bank; Louisville (KY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

401(k) Company Match

Company Paid Life Insurance

Paid Time Off

Paid Holidays

Employee celebrations

Professional recognition

Job summary

Forcht Bank, a Kentucky-based community bank, seeks a Teller/Supervisor to manage teller operations, deposits, and customer service across multiple branches. You will lead tellers, balance vault activities, and promote cross-sell opportunities while ensuring compliance and efficiency.

Associates degree in business/finance and at least 2 years of money-handling customer service experience are preferred. Flexible schedule and strong attention to detail are valued in this role.

Qualifications

• Provide excellent customer service while supporting bank mission and values.
• Promote and cross-sell bank products to meet referral goals.
• Proficient with Microsoft Office and banking information systems.

Responsibilities

• Develop and maintain customer relationships by calling on prospective customers and identifying suitable products.
• Open consumer and business deposit accounts including checking, money market, savings, IRAs, CDs and safe deposit boxes.
• Approve check cashing and holds within policy limits; balance branch vault.
• Lead Teller staff and manage monthly rotation.
• Assist customers with questions and demonstrations of bank products or services.
• Cross-sell opportunities based on customer needs.
• Ensure branch audits meet compliance standards.

Skills

Customer service

Money handling

Cross-sell banking products

Teamwork

Attention to detail

Time management

Education

Associates degree in Business/Finance

Tools

Microsoft Office

Banking information systems

Job description

Forcht Bank, a Kentucky-based community bank, seeks a Teller/Supervisor to manage teller operations, deposits, and customer service across multiple branches. You will lead tellers, balance vault activities, and promote cross-sell opportunities while ensuring compliance and efficiency.

Associates degree in business/finance and at least 2 years of money-handling customer service experience are preferred. Flexible schedule and strong attention to detail are valued in this role.