Lead Teller & Mentor (Bilingual) - Customer Experience

PNC; Wellington (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Job summary

PNC is seeking a Lead Teller for the Wellington, FL branch (Wellington Country Plaza). This in-office role emphasizes coaching tellers, delivering a superior customer experience, and identifying opportunities to deepen customer relationships.

The ideal candidate has 1+ years of teller or related financial services experience, strong communication skills, and the ability to promote PNC products. Bilingual Spanish preferred.

Qualifications

• Role typically does not require a university degree but values related experience.
• Minimum of 1+ years of teller or financial services experience.
• Strong communication and customer service skills.

Responsibilities

• Lead, coach and mentor tellers to deliver exceptional customer experiences.
• Identify banking opportunities and refer customers to appropriate branch staff.
• Engage customers and promote PNC products using available tools.
• Assist Branch Manager with performance management and hiring processes.
• Ensure efficient, accurate teller and branch operations.

Education

No Degree

Job description

PNC is seeking a Lead Teller for the Wellington, FL branch (Wellington Country Plaza). This in-office role emphasizes coaching tellers, delivering a superior customer experience, and identifying opportunities to deepen customer relationships.

The ideal candidate has 1+ years of teller or related financial services experience, strong communication skills, and the ability to promote PNC products. Bilingual Spanish preferred.