Bilingual Lead Teller — CX Mentor & Banking Expert

PNC Financial Services Group, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller for our 91st Thomas Branch in Phoenix, AZ.

This in-office role requires bilingual fluency in English and Spanish and involves coaching tellers, handling customer interactions, and driving branch performance to enhance customer financial wellbeing. The position emphasizes coaching, referrals to branch staff, and maintaining accurate operations, with a focus on delivering an excellent customer experience and team leadership in a busy

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller for our 91st Thomas Branch in Phoenix, AZ.

This in-office role requires bilingual fluency in English and Spanish and involves coaching tellers, handling customer interactions, and driving branch performance to enhance customer financial wellbeing. The position emphasizes coaching, referrals to branch staff, and maintaining accurate operations, with a focus on delivering an excellent customer experience and team leadership in a busy