Lead Teller & Customer Experience Coach

PNC; Hillsborough Township (NJ); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

401(k) with match

Educational assistance

Job summary

PNC is seeking a Teller-Lead based in Hamilton, NJ, within our in-office retail banking team. The role emphasizes coaching tellers, delivering a superior customer experience, and identifying banking opportunities while leveraging technology to assist customers.

Preferred bilingual Spanish language skills, with a base salary reflected in the pay range. This position supports branch operations and adheres to PNC policies and procedures.

Qualifications

• 1+ years of related teller experience.
• Spanish language preferred.
• No Degree required.
• Candidates must demonstrate strong customer service and sales skills.

Responsibilities

• Lead and coach tellers to deliver exceptional customer experiences and identify banking opportunities.
• Mentor tellers and refer customers to branch staff.
• Engage customers in lobby activities and promote PNC products.
• Support branch manager with performance management and hiring.
• Maintain compliance with policies and ensure efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller-Lead based in Hamilton, NJ, within our in-office retail banking team. The role emphasizes coaching tellers, delivering a superior customer experience, and identifying banking opportunities while leveraging technology to assist customers.

Preferred bilingual Spanish language skills, with a base salary reflected in the pay range. This position supports branch operations and adheres to PNC policies and procedures.