Lead Teller - Bilingual CX Leader

PNC Financial Services Group, Inc.; Pahokee (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with match

Paid holidays

Vacation days

Life Insurance

Disability protection

Parental leave

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Pahokee Branch in Pahokee, FL 33476. The role focuses on delivering exceptional customer service, guiding customers through financial options, and mentoring tellers. Bilingual Spanish is preferred, and this is an in-office position. Sponsorship is not provided for visas.

The Lead Teller will coach staff, manage lobby interactions, and support branch performance while upholding PNC policies and risk controls.

Qualifications

• 1+ years of related experience in financial services or teller roles.
• Strong customer service and communication skills.
• Ability to educate customers on financial options and leverage technology.

Responsibilities

• Lead teller by example to deliver a unique customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on options for managing financial transactions and leveraging technology.

Skills

Customer Service

Sales

Communication

Problem Solving

Technology Proficiency

Bilingual Spanish

Education

No Degree

Tools

Banking Software

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller at the Pahokee Branch in Pahokee, FL 33476. The role focuses on delivering exceptional customer service, guiding customers through financial options, and mentoring tellers. Bilingual Spanish is preferred, and this is an in-office position. Sponsorship is not provided for visas.

The Lead Teller will coach staff, manage lobby interactions, and support branch performance while upholding PNC policies and risk controls.