Lead Teller & Member Services Coach

brightbridge credit union; Waltham (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Career development

Job summary

BrightBridge Credit Union in Waltham, MA is seeking a Lead Teller to deliver exceptional member service and handle a broad range of teller transactions in a full-time role. You will support branch operations, balance cash, and assist with opening/closing duties while coaching teammates.

The role emphasizes sales-oriented service, accurate cash handling, and adherence to bank policies. Weekend availability may be required and ongoing training is provided.

Qualifications

• Minimum of high school diploma or equivalent is required.
• Minimum of two years customer/member service or cash handling/teller experience required.
• Minimum of one year in financial institution in a customer service oriented position preferred.

Responsibilities

• Processes a wide variety of member transactions including deposits, withdrawals, and loan payments.
• Uncovers member needs, promotes products/services, and refers to CU partners to fulfill goals.
• Assists in opening/closing the branch and serves as back-up to the Teller Operations Supervisor or Assistant Branch Manager.
• Balances the ATM.
• Opening and closing the branch.
• Trains and coaches new hires; cross-trains to develop sales skills.
• Provides assistance and coaching to other tellers.
• Prepares Check 21 deposits for the branch as needed.
• Orders and verifies daily currency shipment.
• Maintains and balances a cash vault.
• Balances cash drawer and settles the day's activities.
• Ensures cash limits are followed and cash is secure.

Skills

Customer service

Cash handling

Cross-selling

Interpersonal skills

Communication skills

Data entry

Reliability

Education

High school diploma or equivalent

Tools

POS systems

Job description

BrightBridge Credit Union in Waltham, MA is seeking a Lead Teller to deliver exceptional member service and handle a broad range of teller transactions in a full-time role. You will support branch operations, balance cash, and assist with opening/closing duties while coaching teammates.

The role emphasizes sales-oriented service, accurate cash handling, and adherence to bank policies. Weekend availability may be required and ongoing training is provided.