Lead Teller & Member Experience Champion

MECU Credit Union; Randallstown (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Company-paid insurance

Tuition assistance

Employee Assistance Program

Job summary

MECU Credit Union in Randallstown is seeking a Teller to manage the teller line with minimal supervision and provide exceptional member service. You will guide tellers, ensure accuracy in all transactions, and handle complex member needs with proactive problem solving.

Proficiency in ATM settlements and branch settlements is required; the role may include serving members across channels and stepping in for branch management when needed. A strong service orientation is essential.

Qualifications

• 36 Months Teller Experience Required.
• 36 Months Sales/Customer Service Experience Required.

Responsibilities

• Manage teller line with minimal supervision.
• Coach tellers to optimal performance and resolve issues.
• Ensure accuracy in teller transactions and counterfeit detection.
• Oversee branch operations in absence of Branch management.

Skills

Teller experience

Sales / Customer service experience

Education

High School Diploma

GED in lieu of High School

Associates Degree

Tools

ATM

TCD

Branch settlements

Job description

MECU Credit Union in Randallstown is seeking a Teller to manage the teller line with minimal supervision and provide exceptional member service. You will guide tellers, ensure accuracy in all transactions, and handle complex member needs with proactive problem solving.

Proficiency in ATM settlements and branch settlements is required; the role may include serving members across channels and stepping in for branch management when needed. A strong service orientation is essential.