Lead (Head) Teller - Hamilton Branch

Municipal Employees Credit Union of Baltimore; Baltimore (MD); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) employer match

Company-paid insurance (short/long)

Tuition assistance

Employee Assistance Program (EAP)

Parking discounts

Long-term care insurance

Paid time off

Job summary

MECU Credit Union is hiring a Lead Teller to manage the teller line, coach tellers, and ensure accurate member service. The role includes handling teller transactions, ATM settlements, and acting as branch lead in the manager's absence.

Candidates should have a high school diploma or GED, with 36 months of teller and customer service experience. Associates degree preferred."

Qualifications

• 36 months Teller experience required.
• 36 months sales/customer service experience required.

Responsibilities

• Manage the teller line with minimal supervision and ensure accurate handling of member needs.
• Coach and train tellers to optimize performance on the line.
• Oversee branch operations in the absence of branch management.
• Assist with teller transactions and ATM settlement processes with accuracy.

Skills

Teller experience

Sales / Customer service

Education

High school diploma

GED in lieu

Associates degree preferred

Job description

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handing of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters.

Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.

Education

• High School Diploma Required
• General Education Degree (GED) in lieu of High School Diploma Required
• Associates Degree Preferred

Experience

• 36 Months Teller Experience Required
• 36 Months Sales/Customer Service Experience Required

Additional Experience Information

Proficient in ATM, TCD and Branch Settlements. Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.

Certification and Licensures

• Leadership Development Program - 1st Year Required
• Successfully complete MSR Training Curriculum Required

ADDITIONAL REQUIREMENTS

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.

COMPENSATION

Salary Range per hour, depending on experience and qualifications

• Lead Teller: $21.40 - $31.04

BENEFITS at MECU CREDIT UNION:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.