Lead (Head) Teller - Hamilton Branch

MECU Credit Union; Baltimore (MD); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Match

Disability Insurance

Life Insurance

Tuition Assistance

EAP

Parking Discounts

Long-Term Care Insurance

Paid Time Off

Job summary

MECU Credit Union is seeking a service-oriented Teller lead to manage the teller line with minimal supervision and to coach tellers for accuracy and efficiency. You will handle member needs, perform ATM settlements, and resolve complex issues while maintaining high accuracy standards.

Strong cash-handling and customer-service skills are required, along with a willingness to work at multiple locations and to support branch operations. This role emphasizes member experience and teamwork.

Qualifications

• Minimum high school education; GED accepted in lieu of diploma.
• Associates degree preferred.
• Strong member-service and cash-handling skills required.

Responsibilities

• Oversee teller line with minimal supervision and ensure accuracy in member transactions.
• Coach and train tellers for optimal performance and handle complex issues.
• Monitor ATM settlements and application of counterfeit detection processes.
• Provide service across branches when needed and step in for Branch Manager in their absence.

Skills

Customer Service

Cash Handling

Teller Knowledge

Education

High School Diploma

GED

Associates Degree

Job description

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

BRANCH LOCATION

Hamilton Branch

2337 E. Northern Parkway Baltimore, MD

• Saturday hours required***

Company Summary

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE

- our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handing of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters. Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.

Education

• High School Diploma Required
• General Education Degree (GED) in lieu of High School Diploma Required
• Associates Degree Preferred

Experience

• 36 Months Teller Experience Required
• 36 Months Sales/Customer Service Experience Required

Additional Experience Information

Proficient in ATM, TCD and Branch Settlements. Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.

Certification and Licensures

• Leadership Development Program - 1st Year Required
• Successfully complete MSR Training Curriculum Required

Additional Requirements

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location. As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.

Compensation

Salary Range per hour, depending on experience and qualifications

• Lead Teller: $21.40 - $31.04

BENEFITS At MECU CREDIT UNION

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.