Lead Teller: Elevate Customer Experience & Banking Growth

PNC; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with company match

Job summary

PNC in Atlanta, GA seeks a Lead Teller to coach tellers, deliver personalized customer experiences, and identify banking opportunities during customer interactions. This in-office role emphasizes the use of technology to support financial wellbeing and loyalty.

You will mentor staff, support branch operations, and assist the Branch Manager with performance and hiring. Focus on customer service, risk awareness, and teamwork in a busy retail setting.

Qualifications

• Roles at this level typically do not require a university degree, but related experience is preferred.
• No specific certifications required.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience and identify banking opportunities.
• Mentors tellers in referrals to branch staff and in lobby engagement activities.
• Educates customers on managing financial transactions using technology and resources.
• Assists Branch Manager in performance management and new hire selection.
• Ensures daily teller and branch operations and maintenance are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Atlanta, GA seeks a Lead Teller to coach tellers, deliver personalized customer experiences, and identify banking opportunities during customer interactions. This in-office role emphasizes the use of technology to support financial wellbeing and loyalty.

You will mentor staff, support branch operations, and assist the Branch Manager with performance and hiring. Focus on customer service, risk awareness, and teamwork in a busy retail setting.