Lead Teller: Customer Experience Coach

Fairygodboss; Sierra Vista (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Education assistance

Wellness program

Paid holidays and vacation

Job summary

PNC is seeking a Lead Teller based in Sierra Vista, AZ. This in-office role focuses on coaching tellers to deliver exceptional customer experiences, educate customers on options, and identify opportunities to deepen banking relationships. Spanish language ability is preferred to support a diverse customer base.

The position emphasizes adherence to policies, effective problem resolution, and collaboration with branch leadership to drive performance and reliable daily operations.

Qualifications

• No university degree required; related experience or product knowledge acceptable.
• Spanish language ability preferred for customer interactions.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and educate customers on financial options.
• Identify banking opportunities during customer interactions and refer to branch staff as appropriate.
• Support branch manager with performance management and staff hiring processes.
• Ensure teller and branch operations meet policies and maintain accuracy.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Matrix Management

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Sierra Vista, AZ. This in-office role focuses on coaching tellers to deliver exceptional customer experiences, educate customers on options, and identify opportunities to deepen banking relationships. Spanish language ability is preferred to support a diverse customer base.

The position emphasizes adherence to policies, effective problem resolution, and collaboration with branch leadership to drive performance and reliable daily operations.