Bilingual Lead Teller — Customer Experience Leader

PNC; Helotes (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

401(k) with company match

Comprehensive benefits

Job summary

PNC is seeking a Lead Teller for its retail team based at the Helotes branch in San Antonio, TX. The role emphasizes coaching tellers, ensuring exceptional customer experiences, and leveraging technology to guide customers through banking options.

The position prefers Spanish language skills and requires in-office presence to align with branch goals and customer needs. Applicants should have about 1+ years of related experience; no degree is required.

Qualifications

• 1+ years of related experience typical for this level.
• No college degree required; combination of education and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Educates customers on alternatives for financial interactions and leverages technology.
• Leads lobby engagement and positions PNC products to meet customer needs with referrals as appropriate.
• Supports Branch Manager in performance management and new hire selection processes.
• Ensures teller and branch daily operations are completed accurately and in line with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for its retail team based at the Helotes branch in San Antonio, TX. The role emphasizes coaching tellers, ensuring exceptional customer experiences, and leveraging technology to guide customers through banking options.

The position prefers Spanish language skills and requires in-office presence to align with branch goals and customer needs. Applicants should have about 1+ years of related experience; no degree is required.