Lead Teller: Customer Experience Leader (Bilingual)

PNC Financial Services Group, Inc.; Helotes (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

In-office culture

Health benefits

Paid time off

Job summary

PNC Financial Services Group, Inc. in San Antonio, TX, seeks a Lead Teller at the Helotes branch. You will coach tellers, deliver a memorable customer experience, and help grow the branch's wallet share while adhering to bank policies.

The role emphasizes educating customers on financial options, processing diverse interactions, and identifying opportunities for referrals. Bilingual Spanish preferred; in-office employment with comprehensive benefits.

Qualifications

• No university degree required; 1+ years of related experience.
• Spanish language ability preferred.
• Ability to educate customers on financial options.

Responsibilities

• Coaches, mentors and leads tellers to deliver a great customer experience and grow wallet share.
• Processes a variety of customer interactions.
• Educates customers on alternatives for financial interactions.
• Identifies banking opportunities and refers them appropriately.
• Coaches, mentors and leads tellers to identify opportunities through conversations with customers and referrals.
• Engages customers in the lobby to position PNC products and meet needs.
• Educates customers on managing transactions using technology and tools.
• Supports branch operations with clear communication and policy adherence.

Skills

Accountability

Banking

Customer Service

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. in San Antonio, TX, seeks a Lead Teller at the Helotes branch. You will coach tellers, deliver a memorable customer experience, and help grow the branch's wallet share while adhering to bank policies.

The role emphasizes educating customers on financial options, processing diverse interactions, and identifying opportunities for referrals. Bilingual Spanish preferred; in-office employment with comprehensive benefits.