Lead Teller: Client Experience & Team Coach

KeyCorp; Town of Amherst (NY); On-site; USD 53,726,000 - 71,635,000; Full time

Benefits offered by this job

Incentive pay

Job summary

KeyBank in Amherst, NY is seeking a Lead Teller to act as a trusted advisor, resolving client servicing issues and coaching tellers to enhance the client experience. The role also covers scheduling, staffing, and ensuring branch compliance with regulatory controls.

You will help transition clients to a Banker for deeper financial wellness discussions. Base hourly pay ranges from $18.75 to $25.00, with incentive compensation potential.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Working knowledge of PC with Windows-based applications.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills with multitasking ability.
• Notary License (preferred).

Responsibilities

• Provide exceptional client experience in an in-person branch setting.
• Coach tellers to improve efficiency and accuracy in teller functions.
• Identify and resolve complex client servicing issues.
• Recognize financial wellness opportunities and transition clients to a Banker.
• Assist in onboarding and training new tellers.
• Manage teller line scheduling and branch operational standards.
• Ensure compliance with policies, procedures, and regulatory controls.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Sales skills

Banking product knowledge

Windows PC knowledge

Communication skills

Education

High school diploma or GED

Job description

KeyBank in Amherst, NY is seeking a Lead Teller to act as a trusted advisor, resolving client servicing issues and coaching tellers to enhance the client experience. The role also covers scheduling, staffing, and ensuring branch compliance with regulatory controls.

You will help transition clients to a Banker for deeper financial wellness discussions. Base hourly pay ranges from $18.75 to $25.00, with incentive compensation potential.